About the Position
The technical support specialist is the person responsible for a variety of activities to install and support the Company’s Internet service end user customers including scheduling and coordination of installations, technical and billing support.
Responsibilities
KEY RESPONSIBILITIES:
• Customer order acceptance and processing
• Scheduling, provisioning and installation (remote and in person as trained/needed) of Internet service
• Answer basic billing questions and communication with customers for payment collection
• Coordination of all internal and external resources needed to deliver and install services
• Occasional on-call status required
QUALIFICATIONS:
• Associate’s degree or technical certification(s)
• Relevant telecom industry experience
• Excellent computer skills
• Experience working directly with customers
• Excellent written and verbal skills
SCREENING BEGIN DATE: March 3, 2025
POSTING CLOSE DATE: Depending on Applicant Pool
REQUIRED APPLICANT DOCUMENTS:
• Resume
• Cover Letter
• Three professional references
• Valid WA Driver’s License
BACKGROUND CHECK: Requires a background check.
Requirements & Qualifications
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